AUSTRIA: 1-2 business days GERMANY: 2-4 business days EU: 3-10 business days WELTWEIT:
Shipment with DPD
"We Are Flowergirls" ships via DPD with a tracking code. You will get access to the tracking via email as soon as your order is on its way.
14-day return policy
"We Are Flowergirls" has a 14-day money-back guarantee on your webshop order (excluded products, see below). Please return your product in the original packaging with tracking within 14 days from receipt of the goods (validity is determined by the postmark/shipping confirmation of the return).
After the expired period of 14 days, we can no longer take back products!
- Return shipping costs
The return shipping costs must be paid by the customer. We recommend a return shipment with tracking - as we can only refund received goods.
- Defective products / shipping damage
All products undergo a double quality control before we ship them. If the product arrives with shipping damage, we will of course replace it. In this case, please send us an email with photos of the damage via email@example.com
Detailed terms for returns:
- Swimwear, Bridsmaids-Dresses & Clothing
Swimsuits & Bikinis must be unworn, unwashed & incl. all labels, otherwise we cannot refund.
If you miss your workshop, we cannot refund the cost. If you do not have time on the workshop date, please let us know at least three days in advance so we can reschedule.
- Custom-made products (made-to-order products) Custom-made products are not refundable.